<h3>“SMSing allows customers in meetings to respond to us if we’re doing repairs on their cars. And with their busy schedules, payment is made easier through Podium, so we don’t have to wait around at the end of the day. Over the last two-and-a-half years, we’ve processed over four million dollars in payments using the SMS payment link.” </h3>

 - Billy Lloyd, Service Advisor - Cox Auto 

 Cox Auto Service Centre is a family-run business in South Melbourne, providing a premium service for premium vehicles. Starting in 1981 with a small workshop, the business has now expanded to three locations. 

 Prior to Podium, the team would have communication problems with customers throughout the day. Now, the Cox Auto team is able to get quick responses to keep their customers’ car services moving along efficiently, explains Billy. 

 “With us servicing twenty to twenty-five cars each day here at Cox Auto, Podium has decreased our response time to customers throughout the day.” 

 And it’s not just customer communication that’s improved. The Cox Auto team has increased their Google review volume, and they’ve got Podium’s webchat, which makes it easy for customers to message the business 24/7. In instances when the team needs to make a call, they’re using Podium Phones to continue the seamless experience across the business. 

 “With Podium Phones just being released, it’s helped massively with training our service advisors. I would highly recommend using Podium as it consolidates everything all together and makes life very simple for the modern-day service advisor,” says Billy. 

 Watch the video above to learn how Cox Auto has streamlined its communication with customers and elevated the customer experience with Podium.

How Cox Auto saved time and streamlined its communication with customers

Podium has helped Cox Auto save time and streamline its communication with auto services customers.