<h3>“Being able to generate so many reviews so quickly thanks to Podium has been integral to our business’s trust with our customers and even visibility through SEO. We’ve gotten so many really good five-star reviews. And even being able to capture a negative experience as it happens so we can turn it around has been a really important part of our business.” </h3>

 - Lachlan Monty, Marketing and Sales Director - Sky Music. 

 Sky Music is unique. There aren’t many musical instrument stores with so many different products on display. Lachlan Monty, Marketing and Sales Director at Sky Music, says, “It’s almost like an art gallery”. He loves being part of people’s musical journeys, whether they’re buying their first instrument ever or looking for an upgrade.  

 Since using Podium, the Sky Music team have used the power of text to elevate their customer experience, generate more Google reviews and get paid faster. And it’s had a powerful impact on the business, explains Lachlan. 

 “The fact that Podium has been able to elevate our customer experience is so important because, in music retail, we’re competing with other stores selling the same product. So, it’s not the product that we’re selling. It’s the experience.” 

 Watch the video above to learn how Podium allows Sky Music’s team to respond to customers quickly, capture payments, and bring a personal touch to every customer interaction — in-store and online.

Customer Experience

Online Reviews

How Sky Music tuned up its customer experience and sped up payment times

Podium has helped Sky Music build its online reputation and collect more 5-star while delivering great in-store customer experiences.