From Monday 5 August, 2024, we’re introducing a series of updates designed to make your Podium experience more intuitive, efficient, and powerful. These enhancements will help your teams get more done with less effort.


We’re transforming how you search within Podium. Now, you can search your messages using both keywords and contact names, making it easier than ever to locate specific conversations. 
Imagine you need to find the conversation where you discussed an appointment for Monday but can’t recall the contact’s name. With Keyword Search, simply type in relevant terms, and you’ll quickly find the exact message thread. Now, you can search your conversation history just like you would your email or text threads.

Check out this help centre article for more information.

Access the product areas you use most frequently with our new navigation update. Now, with inbox present on every page, you’ll stay connected to your customers without missing a beat, no matter where you are on the platform. Customers who were involved with beta testing told us they appreciate how simple and intuitive the new navigation was to use.

Review your contact status settings.

Learn more about contact status.

Contact Status Views let you track your contacts through the stages of their interactions with your business. This will replace inbox folders on the left side of your inbox as the primary way to organise your communication in Podium. New leads will be assigned the first status unless otherwise designated on your Automated Inbox Rules settings page. 

Advantages of Contact Status: 
Customisable Statuses: Create statuses that fit how your company operates. You can create up to 20 unique statuses. 
Bulk Messaging and Automations: Easily send messages to groups of contacts and set up automated actions to save time. 

These updates are designed to enhance your Podium experience by making it more efficient, intuitive, and powerful. Whether you’re searching for specific conversations, navigating the platform, or managing contacts, these new features will help you work smarter, not harder. 

To prepare for this change, we recommend you visit your Contact Status Settings to customise the statuses set up for your account.

Keyword Search + Navigation Customisation

We're introducing a series of updates designed to make your Podium experience more intuitive, efficient, and powerful.

Keyword Search + Navigation Customisation

How it works: Keyword Search + Navigation Customisation

Find what you need faster with keyword search

Customise your Podium navigation

Organise smarter with Contact Status