PODIUM + SUPERSERVICE TRIAGE

Boost efficiency, create happier customers and drive more revenue.

The Podium + Superservice Triage integration puts your service advisors back in the driver’s seat of their workday by enabling seamless two-way SMS communication. Automated messages, triggered by workflow steps in Triage on the day of service, eliminate phone tag, reduce customer follow-ups that distract advisors, speed up approvals, and keep customers informed at every step.

BRISBANE BMW

“Podium allows our advisors to do a better job of the work that’s in front of them, such as building quotes and delivering information to customers. We get faster responses back from customers via text, reducing the number of phone calls we need to make and, in turn, saving time.”

Matt Cotterill

Aftersales Manager

$10m+

payments processed via Podium.

4.98

Google review star rating.

Customise out-of-the-box automations with Superservice Triage

Send a notification when a vehicle arrives for repair order

Provide a modern customer experience by giving customers a direct line of communication with their service advisor. This reduces inbound calls, increases engagement, and empowers service advisors to take a more proactive approach to customer service. With Podium, conversations are automatically routed to the appropriate individual, ensuring efficient and seamless communication.

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Send report links for repair orders

Streamline the delivery of inspection and authorisation reports with two-way SMS. Customers can view the full report, including photos and videos, and respond and ask questions instantly, enabling service advisors to speed up their workflow and enhance the customer experience.

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Send a notification when a vehicle is ready for pick up.

Ask customers about their arrival time to ensure a seamless pick-up experience. This will also allow you to identify customers who want to pick up their vehicle after hours or make a contactless payment.

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Send a review invite for a completed repair order

Ensure your word-of-mouth reputation is accurately reflected in your Google reviews, as they influence 88% of consumers when they discover a local business. Make it simple for your customers to leave a review in just a few clicks.

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Features

Take pressure off your phones and convert more customers, faster.

Learn about all the advantages you get with Podium.

Google Review Management
Rank higher on Google and get found online with more reviews from easy textable invites.
Website Leads
Increase leads by 10x just by letting people text or call your business right from your site.
After-Hours Automations
Never miss a lead, even when you’re closed, with automated texts that keep them engaged.
AI Writing Assistant
Generate responses in just one click and save hours writing replies to conversations and reviews.
Mobile App
Put your entire business in your pocket, like texts, calls, reviews, payments, and more.
Bulk Messaging
Keep customers engaged by sending special offers, from holiday sales to personalised discounts, that boost revenue.
Calling
Make and receive calls from your business number(s) through the web and mobile app.
AI Call Summaries
Never forget what was talked about with automatic transcripts and bulleted summaries.
Flat Processing Fees
Save money compared to other POS apps with a trusted, flat rate. No surprise fees here.

Join other auto dealerships using Podium.

GET PAID FASTER
“Podium's payment tool is terrific. We use it in our finance and service departments as it eliminates the need for us to record anyone's credit card details. Almost 50% of our customers now make all of their payments through Podium.”
Michael McCauley
Dealer Principal, Australian Motor Group
SAVE TIME
“Podium allows our advisors to do a better job of the work that’s in front of them, such as building quotes and delivering information to customers. We get faster responses back from customers via text, reducing the number of phone calls we need to make and, in turn, saving time.”
Matt Cotterill
Aftersales Manager, Brisbane BMW
STREAMLINE COMMUNICATION
“Before using Podium, we were texting through a point-of-sale system. It was terribly clunky. Now with Podium, managing all of my communications through the Inbox has streamlined everything.”
Gavin Paterson
Owner - Automotive Insight
SELL WITH EASE
“Because the communication is at our customers’ convenience, it gives us an edge. Very few people want to spend three hours negotiating at a dealership, but with us they don’t have to.”
Joel Mullins
General Manager and Dealer Principal, Motorama Group