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Podium or Birdeye?

100k+ businesses rely on Podium to help them beat their competition with an AI-powered platform and premium 1-on-1 support.

How Podium Works

Podium helps local businesses get more leads and make more money. With a suite of easy-to-use customer interaction management tools, Podium makes communicating and connecting with leads and customers seamless. With Podium, businesses can capture every lead, rank higher on Google, respond to leads faster with AI, drive repeat business, and so much more.

How Birdeye Works

Birdeye is a reputation management and customer experience platform for local businesses. Birdeye offers tools to send out review requests, surveys, and connect with customers through website chat and texts.

How Podium Works

How Birdeye Works

Podium helps local businesses get more leads and make more money. With a suite of easy-to-use customer interaction management tools, Podium makes communicating and connecting with leads and customers seamless. With Podium, businesses can capture every lead, rank higher on Google, respond to leads faster with AI, drive repeat business, and so much more.

Birdeye is a reputation management and customer experience platform for local businesses. Birdeye offers tools to send out review requests, surveys, and connect with customers through website chat and texts.

Feature comparison

Premium Support & Onboarding
1-to-1 personalised onboarding
Dedicated account manager
Quarterly business reviews
Strategic account planning
Integrations support
PodiumBirdeye
PodiumBirdeye
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High-tier plans only

Podium—fully integrated AI features.

Podium—1-on-1 support for every customer.

Podium—an integrated phone system that works.

Top 6 Reasons to Choose Podium vs. Birdeye

1

Use AI to save time and get better results.

Respond to reviews 2x faster, reply to new leads in 2 minutes or less, generate customised campaigns based on industry best practices, and so much more with Podium’s AI.

2

Never miss a lead again with a robust, easy-to-use phone system.

Connect with leads faster and save time with call transcripts, customer history, converting calls to text conversations, and AI summaries with Podium Phones.

3

Get paid faster by text or tap-to-pay

Simplify the payment experience for you and your customers—get paid by text, or transform your phone into a card reader for payments out in the field.

4

Connect in real-time with website visitors.

Generate up to 11x more inbound leads from your website with Website Chat. Convert chat conversations to text messages to keep the conversation going, even when leads and customers are on the go.

5

Text leads and customers.

Launch a personalised text marketing campaign in minutes with Podium Bulk Messages (and analyse industry best practices with our fully integrated AI Assistant). It’s easy to personalise every message to help convert more leads to customers.

6

Show up higher in search results online.

Double your monthly reviews in less than 60 days with textable review invites, automations, and AI-powered replies—all in one easy-to-use platform.

Trusted by 100,000 local businesses and 90 million happy customers

Trusted by 100,000 local businesses and 90 million happy customers

Frequently Asked Questions

Why Podium?

What are the real differences between Podium and Birdeye?

How does Podium utilise AI?

What more do I get with Podium vs. Birdeye?

Does Podium integrate with other software systems?

How do online reviews affect my business?

Get started today.

Grow and scale your business with an all-in-one lead management and communication platform.