5 Must-have features of live chat software

Want to connect with customers in real-time for instant engagement? Live chat is here to help you do just that.

How Podium Provides Live Chat Software

Convenience isn’t just nice, it’s expected by your customers. In fact, most customers would rather use live chat than call a business for support. Why? Because it’s quick, easy, and most of all convenient. It’s also great for customer loyalty and retention; allowing customers to communicate through their preferred medium attracts them to your business. You can tap into powerful Live Chat features to connect with customers instantly via Podium’s software.

Manage Leads

Business 101 is simple: for your business to succeed, you need a steady stream of customers. Podium Webchat makes it even easier for you to connect with potential customers, cultivate leads, and grow your business. 

Potential customers can reach out through Webchat when they visit your website. You’ll get a lead’s name and phone number, allowing you to reach out via text. Reaching out through text gives you an opportunity to provide potential customers with a friendly, convenient interaction that might be the nudge they need to convert. Plus, people view and respond to text exponentially more than other channels of communication, so your messages get seen.

Track Performance

Are your employees using the chat effectively? How is your chat feature performing? When you implement a new tool, you want it to be effective, but these questions are often difficult to answer. Podium offers a leaderboard and Google Analytics integration to make it easier to assess your performance. 

Podium Webchat’s leaderboard lets you see employee response times and which conversations they manage. Google Analytics integration provides additional information to help you track performance data. This makes it easier to train employees, reward high-performers, and get everyone up to speed.

Continue Conversations 

Communicating in real-time is quick and effective. But what happens if the person you’re messaging needs to leave? What if someone reaches out through Webchat while your business is closed? With Podium, you’re not tied to live chat. You can continue conversations regardless of whether you and/or your potential customer are still online. 

Being able to continue your conversation means you don’t need to drop a lead just because one of you has to end the conversation. It’s also more convenient for the customer since you follow-up with them where they left off.

Learn more about how continuing the conversation can help brick and mortar stores.

Use a Website Widget

Podium Webchat offers a convenient widget for your website that customers can use to reach out to you. You can select between a default widget or a customized widget. 

Using the default widget is quick, easy, and convenient. However, a customized widget can offer a more personal touch and allow you to communicate the precise message you want to send. Choose the option that best suits your business, budget, and customer needs.

Get Podium Webchat

Whether you’re chatting in real-time or reaching out to a lead after-hours, Podium Webchat serves as a crucial and helpful chat software.

To connect with you, potential customers can click the widget when they visit your website and input their information. From there, you can reach out to the customer for live chat or asynchronous correspondence.

Many customers prefer to communicate via text, and Webchat makes it easy for your staff to interact with customers in their preferred medium. Through Webchat, you can set up appointments with customers, respond to questions, and provide additional support that can help cultivate a loyal customer base. 

How Pierce Flooring & Cabinet Design Uses Webchat for Live Chat Software

Pierce Flooring & Cabinet Design likes to interact using its customers’ preferred methods of communication. When the business realised that people were flocking to text, it implemented Podium as a means of joining these customers where they like to communicate. Pierce Flooring & Cabinet Design soon found that a lot of customers responded much more quickly to text messages than phone calls. Beyond being convenient for customers, Podium also proved to be a favourite amongst employees. Staff members no longer have to spend as much time trying to connect with customers via phone call to confirm appointments. Instead, they can send a quick text and often receive an immediate response.